Customer Support Specialist

Description

Job title:customer support specialistjob purpose:provide support to customers on digital and non-digital customer touchpoints. deliver information and solve customer problems to deliver a unique and effortless customer experience.responsibilities:attend to duties on assigned functions or channels• provide information regarding dhiraagu and its servicesescalate service requests as per the service provisioning guidelines of contact centreescalate customer issues and complaints as per the escalation procedure of contact centrelog customer interactions with relevant informationkeep company and customer information confidentialensure customer need fulfilment with timely follow ups and call backsattend to trainings and briefingsstay updated on information regarding dhiraagu, its services and service policies.refer to available systems to manage customer interactionsmanage meal and personal breaks to achieve utilization and occupancy targetsconduct outbound campaigns as per guidelines and targets set for each campaignattend to duties as per published schedulework as a team player and foster team spirit among colleaguesprovide continuous feedback for the improvement of engagement and customer experience