Customer Services Representative

Description

Designation: customer services representativenumber of openings: 02qualification: o' level job role: make outbound calls (survey, retention, and marketing) as per given guidelines.interact with customers in a positive and confident manner to achieve given objective.log customer interaction data for reporting purpose.follow up and update customers on requested and issues raised by customers.provisioning of services where required by campaign.case by case provisioning of services for customer requests made during outbound interactions. seize opportunities to upsell products when they arise.treat customer information confidential.work as a team player and foster team spirit among work colleagues.provide assistance to other contact center teams as and when required.